Sometimes your scheduled task will run without errors but no data is downloaded and saved to sage, even though you can open the application and manually run the job without problems. the reason for this is there are times when issues environmental to your system can stop the application at some random point during task execution.
Assuming you have ruled out the obvious possibility that there are no new orders to save to sage this scenario can be difficult to debug. For this reason it is possible to log the application progress in executing the task by adding the /log switch to the "Add Arguments" field, for example:
/All /log
this has the effect of logging progress at key point in the execution to the Windows Event Log, you can then run the task and review the results using the Order Importers Error Logs > View Windows Events screen shown below
Clicking the export button will export this data to an html file similar to what's shown below that you can sent to our support engineers to review, knowing where in the process the scheduled task is failing narrows the problem down and helps us considerably when providing you with support.
Sample Export:
| DateTime | Message |
| 07/03/2012 13:29:58 | Sub Main() Start |
| 07/03/2012 13:29:58 | Check proxy settings |
| 07/03/2012 13:29:58 | Check license |
| 07/03/2012 13:30:01 | LoadData() Start |
| 07/03/2012 13:30:01 | LoadData() End |
| 07/03/2012 13:30:01 | CheckData() Start |
| 07/03/2012 13:30:01 | CheckData() End |
| 07/03/2012 13:30:01 | CommandLineArgs=/All /log |
| 07/03/2012 13:30:01 | RetrieveOrders Start, Job=Demo Job |
| 07/03/2012 13:30:01 | HttpImporter.ImportOrders Start, Job=Demo Job |
| 07/03/2012 13:30:02 | HttpImporter.AddXmlDataToOrders Start, Job=Demo Job |
| 07/03/2012 13:30:02 | HttpImporter.AddXmlDataToOrders End, Job=Demo Job |
| 07/03/2012 13:30:02 | BaseImporter.FinishImport Start, Job=Demo Job |
| 07/03/2012 13:30:02 | SaveData() Start |
| 07/03/2012 13:30:02 | SaveData() End |
| 07/03/2012 13:30:02 | BaseImporter.FinishImport End, Job=Demo Job |
| 07/03/2012 13:30:02 | HttpImporter.NotifyHTTP Start, Job=Demo Job |
| 07/03/2012 13:30:02 | HttpImporter.ImportOrders End, Job=Demo Job |
| 07/03/2012 13:30:02 | RetrieveOrders End, Job=Demo Job |
| 07/03/2012 13:30:02 | Sub Main() End |